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Once your cassettes arrive in our office, we carefully inspect each cassette to see what kind of shape it's in. We then rewind the cassette backward and forward to ensure the tape is not stuck and that it will play without problem.We then play your cassette only once to record the tape using our professional audio equipment and audio software.Once recorded, we then use our professional high end software to clean up as much tape noise as possible. Once we're satisfied the recording is as good as possible, we then make individual tracks of each song.After that, we burn a CD and add a custom label to the CD.After the new CD is tested, the cassettes and CD's are returned to you.